FREQUENTLY ASKED QUESTIONS
The manufacturer recommends you clean it with a mild vinegar and water solution (like you would a window). You can use car wax once a year, professional #10. To remove scratches, you can use automobile scratch remover.
We sell more 12" than any other size gazing globe.
Yes, we now carry stainless steel Mirror Balls. They are shatterproof and non-tarnishing. They also float!.
There is a small hole in the stainless steel mirror ball. You must plug this hole with silicone. If you desire the globe to sit down in the water a little bit, you may fill it with some water before plugging the hole.
Your globe should be secured stem end down into a pedestal with a double stick floral adhesive tape (ie. Cling, Surestick, etc.) found in craft or florist supply stores.
No, we only make the hand crafted copper items.
A high quality polyurethane weather sealant has been applied to protect the finish against envioronmental factors. To maintain the high quality finish, we recommend that you seal your piece at least once a year with exterior grade polyurethane spray. Chemicals added to water, such as chlorine or bleach, may damage the finish. We do not warrant against damage due to chemical additives.
No, we do not sell plants. We only sell garden art.
Yes. If you would like an estimate for a custom sculpture, give us as much description as possible including size.
Yes, but we cannot be responsible for your scratching or breaking your globe if you have trouble securing it.
The globes are breakable. However, we have never had one break in transit. They are packed in a box surounded by styrofoam peanuts. That box is placed in a bigger box also surrounded by more peanuts.
All packages are shipped insured and with delivery confirmation so that if they are damaged or lost, we have recourse with the USPO or UPS.
Usually an order will be shipped within 48 hours of it being received. It then takes 2-5 days to arrive at most locations in the US. Handcrafted copper art is shipped within 2 weeks. You will be notified via email if it will take longer.
Within the US shipping costs $9.50 per address no matter the size of the order or number of items. Canada shipments are $40 for most orders. Other international orders are $50 in most cases. We will notify you if it is not.
We usually use the USPS. Large orders are sometimes shipped UPS.
Yes. We will black out the price on the invoice included with the order. We will include a gift card at no charge if you would like.
Express Mail is $30/shipping box in addition to your regular shipping charges. If you have not completed your order, you may go here to add $30/shipping box to your current purchase. If you have already completed your order, you may go here to purchase Express Mail.
Yes. Proceed to the check out but instead of entering the credit card information, print the order. Mail order form and check or money order to:
The Magical Garden
Yes, We use CCNOW, a credit card service that provides a secure connection between you and their server. We never see your credit card information. They do not allow merchants to receive phone orders and enter the numbers themselves.
No. We have only manufacturing and storage facilities. We do not have a print catalog at this time.
No, we do not sell anything wholesale.
We are generally available to answer the phone between 3:30 and 5:30 Eastern time, Monday through Friday.
Your purchase price will be cheerfully refunded upon return of regular merchandise in new condition. Shipping charges will not be refunded and you are responsible for shipping the item back to us (insurance is recommended). Special orders are not returnable.
Our phone number is 770-739-8536. Our address is:
The Magical Garden is located outside Atlanta, Georgia. If you have any questions please email us at firstname.lastname@example.org.
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